Field Force Support

Proper training is critical in all areas of medicine. Our team of nurse educators helps prospective nurses learn the clinical skills, patient care methods, and collaboration techniques required in today's healthcare settings.

Our Nurse Education Program focuses on brand awareness, compliance, and patient communication. Our teams understand the dynamics of effectively educating healthcare professionals on new and existing brands and have experience with access strategy and reimbursement.

ConsignMed's team of in-service professionals works with clients to ensure hospital staff receives proper training on new and existing products. Our capabilities range from groups of 5 to 75 experienced reps.

Each team member has the skills to formulate, implement, and evaluate current procedures for a facility-wide in-service program. We will also provide and/or arrange facility-wide orientation and ongoing training programs/in-service competencies.

Because adopting new technologies in a clinical category can be complex, successful product conversion begins in the strategic phase. Our collective experience has shaped our philosophy that two components are necessary for successful evaluation and conversion: a clinical focus team and a logistical/supply chain focus team.

The two teams work closely to develop and manage the conversion process by identifying the opportunity, planning and executing a thorough evaluation, and leading the transition to the new product.

Our CS teams work directly with clients' sales reps to identify training needs and plan execution strategies accordingly. They identify non-adopters in assigned accounts and employ consultative conversion strategies that lead to adoption.

Our process includes consulting and collaborating with customers to uncover their unique needs and identify working solutions. Additionally, our team partners with Territory Sales Managers to develop and execute strategies that align with sales projections.

Our coverage teams provide technical support in the operating room, surgery centers, or the doctor's office. They identify training needs and non-adopters in assigned accounts and communicate relevant, actionable information back to the sales rep.

With a focus on facilitating relationships, our team focuses on multiple call points during frequency of contact visits (ex. Physician, Management, Tech, RN, education, Bio-Med, etc.). They ensure all product issues or concerns are properly addressed to ensure the achievement of long and short-term goals.

As experts in communication, our MSLs provide a scientific bridge between biopharma and healthcare professionals. They have extensive scientific training and academic credentials (PA, NP, or PharmD). All MSLs are experts at establishing and maintaining peer-to-peer relationships with Key Opinion Leaders (KOLs) throughout each organization.

Their role pre, during, and post is essential. This non-promotional perspective allows them privileged access to healthcare professionals and fosters trust and credibility. We recognize the importance of ensuring these interactions are compliant and unequivocally non-commercial.

In this role, we utilize the clinical specialist and the service support rep as a team. We believe this is most effective as specialists understand the importance of building relationships, educating staff, and cross-selling against a competitor's product.

Possessing the skills to present the value proposition and the disease state makes these reps unique in this field force support space. Our model allows brands to establish or reestablish their value as a source of high-quality information while also providing an exemplary standard of service with a broad reach.